Army veteran? Great training to be in a start up

One of my new year’s resolutions was to write a blog article almost every week – which unfortunately I’ve failed to live up to (a common occurence for such resolutions). My article for next week is written and is about a very exciting new development for us, but in the meantime I thought I’d write about something that is of particular interest to me.

As a former regular army officer (albeit now a reserve officer), a lot of my buddies talk to me about gettting out and what to do. Many inevitably end up in investment banking or a security-related job somewhere; however, I see that there is a real role for veterans in the start up community, and I know that there have been efforts particularly by groups such as the Federation of Small Businesses and even LinkedIn to assist with post-army life. There are many qualities that a military person can bring to an organisation – leadership and management skills, good work ethic, reliability etc. I think though that there are a couple that are particularly worth some focus.

In a war zone, life and death situations are something that you constantly deal with. Aside from the awesome burden of responsbility that this places on people, it also means that innovation and resourcefulness come to the fore, even if they aren’t the most moral or pleasant things to deal with. A great deal of technology advances happen in wartime, and even at an individual level, one learns to survive and succeed with what few resources they have at hand to do the job and win against their opponent (and this happens on both sides of the battlefield).

The author trying to think of innovative things to do with old weapon bits in western Iraq in 2004.

Not only the experience of dealing with this, but high pressure situations in which you are placed allow you to put things in perspective, so that when time get tough in a start up, you can recall situations that you or your buddies have been in that really are about being tough. Being undercapitalised in a startup or getting a lot of harsh questions in a room of potential investors isn’t particularly fun (or a bit of a roasting I got from Peter Jones in an enterprise competition shortly after I got back from Afghanistan), but it is not remotely as tough as being in a firefight or trying to save a comrade who’s been badly injured.

Start ups are a bit like being in a warzone; you never have all the resources you want to achieve what you need to do, there are loads of competing priorities and pressures that can make it tough to focus on the right things, and you’re potentially up against some pretty resouceful and innovative competitors. Military folk aren’t a silver bullet for a startup but things you train for are really suited for start up life. At least you get to go for a beer after work and go home!

Prince Andrew visits the office

Yesterday, HRH The Duke of York visited the Accelerator where we are based to find out more about what is happening in the Silicon Roundabout and also what was happening with enterprise opportunities for school and university leavers. It was a tremendous honour for him to come along, particularly after the event last year at Buckingham Palace hosted by Prince Andrew that I attended, and again it is another example of the work that the Royal Family does in encouraging business and enterprise in the United Kingdom. I think he was particularly pleased to see a few army officers involved in the crazy world of start ups!

Silicon Valley comes to Tech City

On Saturday, I was able to attend a great event arranged by Sherry Coutu and Reid Hoffman called Silicon Valley comes to Tech City, which is part of an initiative that Reid and Sherry have been doing for a number of years (mainly at Oxford and Cambridge). It really was valuable to hear a bunch of very experienced people coming in from the US talk about many of the issues and challenges for start ups, and it is fair to say that it is pretty rare to get that calibre of entrepreneurial class in the one place at the one time in the UK. A few of the notes I took from Reid’s keynote speech:

  • Startups (or perhaps entrepreneurs or both) are about inventing and reinventing;
  • Ideas are incomplete and mistargeted; and
  • When you start, lots of things are broken – you need to focus on the problems in the right order.

As we are working on a bit of a pivot in the business, it was particularly good to attend the session discussing pivoting (or even just starting again). Given what we are looking at at present, it helped to be able to reflect on some of the things that they said. In the army, this very much goes along the lines of the saying “no plan survives first contact with the enemy.” I particularly liked the view of Jeff Clavier and Jon Callghan to think big; this view echoed the thoughts of a friend who runs a VC-backed company as he and I discussed funding ideas for Carbon Voyage who basically said I should side-step angels and go straight for the big boys. On Jon’s blog, he reflected that there were many good things happening here and noted that they regularly given some consideration to heading over to this side of the pond to develop some opportunities – which I think would be a great move. I think a mix of the US VC willingness to accept more risk, combined with the perhaps more resourceful, tenacious, and creative entrepreneurs would be a great combination. Now that we have a presence in Australia, I am wondering where we need to be based as a business, and as much as I love the UK, I start to wonder whether I need to consider the US or even Asia given perceived access to capital.

A Night at Buckingham Palace

Running a startup can be a bit tough at times as any entrepreneur knows; but a number of us who are based in London recently received invitations to an event at Buckingham Palace, which is a pretty nice thing to get in the mail! The event was put on by the UKTI TechCity folk and was hosted by HRH Prince AndrewMike Butcher almost likened it to a dinner put on by President Obama for a bunch of major tech players in the US.

It was the latest in a number of things that I’d been to in the last month that were focused on the entrepreneurial world building up around Old Street Roundabout, including a round table discussion with Eric van der Kleij to discuss issues affecting startups. Not surprisingly, I mentioned public sector procurement and one or two other things – I think there is a lot that can happen here. I fully appreciate that startups come with particular risks, but risk aversion in the public sector is immensely expensive, and the kind of transformation that is needed to deliver cuts while retaining some element of government efficiency really needs to incorporate the innovation that can be delivered by enterprising startups. An amazing, but true example, is where a mate running a startup called Lucidica providing IT support in London is able to regularly source IT products for his clients for up to 40% less than major universities, who you would think had slightly more buying power – but clearly not!

Startups Interviews: Carbon Voyage CEO James Swanston

The following was an interview for the magazine Made in Shoreditch with 

James Swanston is the founder of Carbon Voyage, a startup dedicated to finding efficient transportation solutions. Prior to moving to the United Kingdom in 2007, James ran a number of small enterprises in Australia in the wine, property, and IT industries.

As well, James has served as an officer in the Australian and British Armies, including tours of duty in Malaysia, East Timor, Iraq, Falkland Islands and Afghanistan, and was awarded the United States Bronze Star Medal and the Australian Joint Operations Command Commendation for service in Iraq. James holds Bachelor degrees in Law, International Business and Modern Asian Studies, a diploma in Export Management and a Masters in International Relations and Asian Politics.

G: Tell us about your startup, Carbon Voyage

J: Transport is quite inefficient with lots of empty journeys and part loads, which creates unneeded costs, carbon, and congestion. We have built some software that can be used to book and manage transport journeys, and in doing so, find opportunities to share journeys and fill empty return loads. Over the last twelve months, we’ve been working with some fairly big organisations to build our credibility in the marketplace and also ensure that we’ve got our proposition and technology right.

G: What were the biggest obstacles in launching your company, and how did you overcome them?

J: Funding a new business is always a massive challenge. To date, we’ve been fairly fortunate to have been able to do this without any real external investment, although a point will come where we will need to consider this. As the business grows though, this challenge will remain, particularly in terms of managing cash flow.

G: What would you say has been your most memorable moment since launching Carbon Voyage?

J: I guess the most memorable thing is to see the technology when it has first been built. We’ve just finished building some new freight software that we’ve been working on for a very long time, and this is particularly exciting for us.

G: Can you give us a few ‘Do’s and Dont’s’ for setting up a new company?

DO

  • Get your product or service out there and iterate quickly based on customer feedback
  • Look at setting up strong partnerships
  • Keep fixed costs down as much as possible, and be careful about what you spend your money on

DON’T

  • Take your focus off sales and marketing
  • Let obstacles get in your way

G: Why did you choose Shoreditch in launching your startup?

J: Shoreditch is a pretty cool part of London, and it is great to have lots of other startups around you who relate to all the ups and downs of running a business and pursuing your dreams.

G: What does the ‘Silicon Roundabout’ have to do to compete with Silicon Valley?

J: We really need to ensure that the right talent can come to the UK and London to build great startups, and the Government could play an active role doing so.

G: Who/what are your favourite entrepreneurs/startups in Shoreditch?

J: I really like Moo and Tweetdeck, and there is also a great environmental business called AMEE. And of course, there are some great businesses in the Accelerator!

G: What does the future have in store for Shoreditch?

J: I hope it continues to draw in cool start-ups so that there is a vibrant community built up of start-ups form around the world. At the same time, I hope that it doesn’t completely lose the edgy, fun atmosphere that makes Shoreditch a special place.

Speech at the inaugural Heropreneurs Dinner

Last night, I attended the inaugural dinner for Heropreneurs, a  new charity established to help service leavers start up their own businesses. It was attended by the Minister for Veterans Affairs and a range of ex-military people who are all very successful business people in their own right. The following is the text of the speech I delivered - I did not completely stick to script, but it is broadly the same in content and theme:

The Right Honourable Under Secretary of State, ladies and gentlemen, my name is James Swanston and I run Carbon Voyage, a start up and an investment for Heropreneurs.

I thought it would be useful to set the scene by providing some background to my business and then discussing those areas in which Heropreneurs and indeed government can add value.

Transport is responsible for almost a quarter of all carbon emissions. Most commercial road transport is empty 30% of the time and 84% of all commuter journeys in cars only have single occupants.

My business was set up to address this by making transport more efficient, cutting cost, carbon and congestion.

To do this, we built a software application that tries to make best use of transport – sharing vehicles, filling empty return journeys and finding the right mode of travel; we initially developed this around passenger travel and are now working on a freight version of our software which is already attracting significant interest in the UK and elsewhere.

We compliment this with an advisory service to help major organizations in developing and implementing strategies to manage transport needs.

I negotiated our first deal, a research collaboration with Tesco and the University of Manchester almost a year ago whilst on leave from Afghanistan, and key customers now include Aegis Group plc and more recently, a major public sector organisation; pending successful funding from the Technology Strategy Board later this month, the organisations we anticipate we will be working with will include a range of very large public and private sector organisations. Our research work with the University of Manchester continues and we are regularly approached to assist research efforts at other universities.

We are very positive about opportunities in the current economic climate as our service can help the government deliver services whilst meeting significant cost and carbon reduction targets with minimal upfront investment. However, this will require some new thinking in the government and a willingness for innovation – some of our models point to wastage of 20% and higher in the way transport is used across all levels of government and the MoD is certainly not exempt from this. In the experience of many innovative companies, government is poorly set up to support fresh thinking when it comes to new ways of doing business.

While this all paints a rather impressive picture, or at least we feel rather positive, it is not all plain sailing and this is where an organisation such as Heropreneurs can provide a great deal of value. Most of us have served in highly demanding war zones where our decisions, often made in a split second, are about life or death, so in some respects, the pressures of a start up do not quite compare. Our ‘do more with less’ lifestyle certainly translates very nicely into bootstrapping a start up, but help is still needed.

Mentoring is perhaps the most important thing – having links into experience can help entrepreneurs open doors and negotiate the obstacles and pitfalls of running a business. Links with big business are also key – via Heropreneurs, one FTSE 100 company is now investing money and time in supporting some of our efforts, and our link with them will only serve to add to our credibility as a new enterprise.

Support with business services – PR, legal, accounting – can take a massive amount of pressure off a start up and remove major costs from the early stages of the life of a business.

Access to funding for start ups, rather dear to my heart at the moment, is fundamentally broken at the moment, although I would be keen to note that funding should not be seen as an automatic right for anyone with a cunning plan. Tech businesses in particular do not require amounts that sit within the normal model of angel and venture investing; banks do not lend money and do their best to ignore enterprise finance initiatives. Ten or twenty thousand pounds can go an amazing distance in start ups these days, and in some respects, that is the kind of funding levels that are important – if I look at our business, the help that an amount such as that would provide to us would be amazing, particularly to help ease pressure on our working capital needs, but it is hardly a funding level that would excite most angel investors or VCs.

Trying to break into public sector procurement is somewhat akin to a sisyphean task; at minimum, it would be great for Heropreneurs to help start ups build partnerships with the right organisations to be competitive for bids – a need that we have right now as we look to compete for a major public sector organisation to manage their transport better – which we know we can do if we can jump through the procurement hurdles. Perhaps a more exciting idea though would be for Heropreneurs to work with the MoD to establish a suitable test bed or incubator for public sector opportunities – smart, entrepreneurial service leavers know exactly where the opportunities are to do things better, far more than defence civilians or the standard set of major consulting firms that cost a lot of money, and it would also enable some retention of the corporate knowledge that is exiting the uniformed services at alarming rates.

In closing, I would like to add my thanks to those of Peter’s for coming tonight. The space in which Heropreneurs exists links very well with the Government’s aspirations for big society as well as the continuing need to foster enterprise and innovation in the United Kingdom. It can also reinforce the very positive light in which those who serve in uniform are seen.

Effective mentoring, funding, business support, and assisting with public sector procurement opportunities are all fantastic ways for Heropreneurs to enable service leavers to excel in building new businesses.

I hope I have been able to plant some ideas about where you can support Heropreneurs; most service leavers are without the right networks and opportunities to achieve their potential, so having this mechanism to assist entrepreneurial service leavers is an aspiration worth of support.

Start Up Funding and Innovation

Today, I attended an event run by the TGLP on the Digital Economy in the Thames Gateway – probably the most interesting items I heard were from Will Hutton during a question and answer session – and yet again, the issue of funding came up. It has certainly been mentioned in the press recently, with banks strongly resisting any efforts to meet lending targets for businesses. While I didn’t completely agree with some other points he made such as student loans (I did four degrees using student loans but see it as an investment rather than a major burden), he was bang on with this. He wrote an article covering this issue last week. In many respects I have no problem with the concept of things like bonuses, but they need to exist within a system that is transparent and that rewards performance, neither of which are features on the existing system. Loans to businesses (and start ups and SMEs) are another matter entirely; they are critical for job creation and stimulating economic growth. Every now and then, I have considered looking at debt as a means of expanding the business, and the banks have been horrendous in almost every respect (they are all happy to help out with factoring because our clients include both public sector organisations and FTSE companies). Elizabeth Varley (from TechHub) again highlighted a few points – it was quite funny seeing a few local government councillors madly scribble down some points when she mentioned issues around council tax for SMEs!

One great thing that has happened since I last wrote about this issue is the launch of some competitions for funding feasibility studies by the Technology Strategy Board (TSB) in technology-inspired innovation and digital services; we will be submitting a number of proposals once we finalise who we will be collaborating with. This is just the kind of thing that is of great value in helping the start-up community develop ideas and indeed it is something that will help foster innovation. While no scheme is perfect (you need to submit your applications in Word for example), it is streets ahead of anything else in the UK!

A very interesting point (which brings the two themes of this blog post together) is around the issue of digital inclusion. At the TSB briefing days, there was a lot of great discussion around opportunities for the government to deliver services digitally (which has massive cost-savings implications), and there is some very exciting stuff going on. However, it is important to realise that broadband penetration rates in the UK are still pretty low, although you may not realise it which may have a massive impact on the ability to deliver these services successfully and thus get the potential savings. Terry Price from Novas Scarman highlighted some pretty crazy statistics where there are areas in the UK where broadband penetration is below 30% of all households! Thus, I guess in our quest for a more connected, digital world, we need to be careful about not disenfranchising a significant portion of the constituency.

 

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